Things just got easier if you are struggling to pay for your energy bills.
Ofgem has just introduced new regulations for energy suppliers to introduce as of the 15th of December 2020. The new regulations purpose is to protect customers who are struggling to keep up with their energy bills. Energy suppliers will be obliged to give more time to customers who are struggling to pay their bills this winter.
For those on prepayment meters, more time will be given to top-up and additional credit will be given to those customers who need it. A debt repayment plan will also be introduced for all those that are currently behind on paying their bills. Energy suppliers will also reach out to customers that they deem more vulnerable and aid them in setting up this repayment plan.
Date : 14-12-2020
