Customer Feedback

Aran prides itself on its excellent customer service and is pleased to receive regular commendations from our satisfied customers.

Please find below a selection of comments received; we have removed the addresses in accordance with the data protection act. If you have any comments about our service or think the service could be improved we would be pleased to hear from you.

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They arrived on time, took two hours to do cavity wall insulation, tidy up and fill any holes made. They were extremely polite, courteous and well organised.
Clacton-on-Sea, Mrs H

Cannot thank you enough for your wonderful and speedy service after I was referred from The Warm Homes Healthy People project. From the start, when I spoke to Scott before my details arrived with you, until your engineer Graham, I have received courteous and considerate assistance. Now I am appreciating how blessed I am now that my heating and hot water have been restored.
Suffolk, Mrs L

Sean and Craig arrived on time, were very polite, completed the loft insulation quickly and left the site clean and tidy taking their rubbish with them. Highly recommended.
Burnham-on-Crouch, Mr G

They were efficient, careful and polite. Excellent examples of good workmanship and responsible service.
Near Steyning, Mrs R

Everyone arrived on time, was polite, worked hard, did what they were supposed to do and dealt efficiently with what turned out to be a difficult job. The organisation and co-ordination leading up to the job itself, by Ian Gager, was unfailingly courteous and responsive.
Norwich, Mrs M

The work was done to a high standard and looked really nice when it was finished. All the house fittings and gate etc were put back and probably better than before! The workmen cleared everything away and the flats looked really good when they left. A lot of the other householders in the area have commented on how nice the properties now look. Would I recommend Aran, yes I would and very highly!
Near Ipswich, MR H

Very pleased with what they done. Excellent work. Very clean and tidy. Very honest people.
Near Lowestoft, MRS Z

Very professional throughout whole process installer Sean very neat, tidy and helpful.
Norwich, Mr M

Can I just say? Your service is brilliant in every aspect. Nothing was ever too much trouble and they work so fast and have such excellent skills. I have been recommending your company very highly to my neighbours and if you need a reference let me know. Thank you .

We are absolutely delighted with the end product carried out by excellent work force. Thank you so much.

Very happy with service, they were punctual and polite, very reasonable price, tidied up after themselves and gave post care advice.
Epsom, Mrs F

This is just a short note to say 'Thank you ' for your company's services. Our house is in a very windy and exposed location and we noticed an immediate difference after the work (cavity wall and loft insulation) had been carried out. After two cold winters with very high utility bills, I feel a little more relaxed about the prospects for this coming cold season. I would also like to commend the duo who carried out the work. Their were a credit to your company; punctual, polite and hard working. I was not there personally to thank them at the end of their work so if you could convey my sentiments to them I would appreciate it.

We have already felt the benefits of the wall insulation.The men were most efficient and polite and we will gladly recommend your firm.

I would just like you to pass on my thanks to those teams for the very efficient and professional way they carried out their work. They are a credit to your Company. They arrived on time and set about the tasks straight away. They kept us informed of what they were doing and completed the work very swiftly.

All the men were efficient, tidy workers and very polite. They worked throughout causing no disruption and left the site clean and tidy. Please convey my thanks to them and I would certainly recommend your company to others.

I write to express my delight at the high level of customer service provided by your team at Aran. I cannot tell you how very refreshing it is to deal with a company who actually do everything that they say they will do. We are delighted with the work and look forward to warmer winter months in our family home.

Clean, polite, efficient, friendly, early, fast. Perfect!
Southend-on-Sea, Mrs L

Two companies had previously looked at the loft and said it could not be done. Your team, however, tackled the job in a cheerful and efficient manner. I am a happy customer and would have no problem in recommending your firm to others

Very happy with service, they were punctual and polite, very reasonable price, tidied up after themselves and gave post care advice.
Leighton Buzzard, Mr S

After having our walls insulated today by your two very skilled workers, we just had to write to tell you how impressed we were with their speed and skill. They were only here about an hour or so and we really expected it to take much longer. We both thank you and your workers very much. I'm sure we can feel a difference already.

Letters of complaint are common but I am writing to say how impressed I have been with your company. Your men arrived when they said they would to insulate my loft and the phone call on the day was a great help.

Pleasant and tidy worker who kept me informed with what he was doing.
Maidenhead, Mr Hugill

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Aran News

02-07-2023 - Shortlisted for the South East Energy Efficiency Awards 2023
We’re delighted to announce we have been shortlisted at the South East Energy Efficiency Awards, with our partners Dartford Borough Council and Dover District Council, for delivery of their Sustainable Warmth Project.
17-12-2021 - MERRY CHRISTMAS
As another challenging year comes to a close, we want to take a moment to express our thanks to all our clients, customers and partners for your continued support.

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